Hi,

I have this book to sell : Quality Without Tears: The Art of Hassle-Free Management

Condition: New
Author: Philip B. Crosby

It teaches you how to define the situation, to put a temporary solution and identify the root causes followed by the permanent solution and evaluate the result after follow up, all to eliminate Non-Conformances.
It teaches you what is Quality and prevention.


Check out :

http://www.fishpond.com.au/product_info.php?ref=95&products_id=655323&affiliate_

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Selling for $20.(neg) Self collect at Bedok
interested pls Contact:
mr Zhang
mobile: 9851 7083